Delivery & Returns
1. Orders placed before 11:00 am will be delivered between 4:00 pm and 9:00 pm on the same day with a 1 hour notice.
2. Any orders placed between 11:00 am and 11:00 pm will be delivered the following business day between 4:00 pm and 9:00 pm with a 1 hour notice.
3. Due to COVID-19, you can choose to have a no touch delivery process where the produce will be dropped off at the doorstep (given the payment is processed online)
4. You must understand and accept that we are currently only delivering to the city of Mississauga and city of Brampton. Any orders with addresses outside our delivery boundary will be given the chance to choose an alternate address of get a full refund. (We will be expanding our boundaries in the near future)
5. Our Delivery team will give you a 1 hour notice before delivery between 4:00 pm and 9:00 pm eastern standard time.
Return & Exchange Policy
1. You must notify ON Thyme Foods immediately if you decide to cancel your order, preferably by phone, and quote your order number.
a) For orders placed before 11:00 am, you must notify us before 1:00 pm in order to get a full refund.
b) For orders placed after 11:00 am, you must notify us of cancelled before 11:00 pm of the same business day.
2. If you have received an incorrect item, you can call us at 647-448-4963 and choose to return the item for a full refund or get the correct item delivered to you the following business day. Please give us a call to discuss any inconvenience.